Devon Home Choice Support Officer

Job title: Devon Home Choice Support Officer

Salary: £22-£25 per hour

Location: South Coast

Penguin Recruitment is excited to be working with growing Local Authority on the South Coast of England in recruiting a Devon Home Choice Support Officer to start as soon as possible. The purpose of the role is to support the efficient operation of Devon Home Choice on behalf of partner local authorities and landlords through the provision of detailed reports, analysis and advice for Devon Home Choice partners.

Duties and Responsibilities:

-To produce and publish several regular monthly, quarterly, annual and ad-hoc reports.

-To prepare and collate information relating to Freedom of Information requests.

-Provide guidance about the Devon Home Choice policy and procedures to staff from the partner local authorities and landlords.

-Undertake a regular audit of applications to identify any cases that need to be reviewed in order to promote consistency across Devon Home Choice.

-To directly resolve queries from Devon Home Choice partners concerning the operation of the IT system or ensure resolution by the IT provider.

-Maintain the Devon Home Choice website to ensure relevance, accuracy and ease of use for applicants through regular liaison with the partnership.

-To design and produce standard letter templates and procure application forms, user guides and other publicity material as required.

-To assist the Project Lead with transfer and implementation of the IT system.

-Process invoices for services procured on behalf of Devon Home Choice.

-Organise surveys of public / stakeholder opinion on service delivery using a variety of media to ensure a wide reach of the local population.

-To provide / assist in the provision of regular training to staff from partner landlords and local authorities.

The successful candidate will have experience of minute taking and providing administration support, experience of producing reports and survey information and presenting information in a clear format. You will also have experience of survey design and different methods of collection feedback from service users. You will have excellent interpersonal skills, the ability to communicate with a variety of customers, officers, managers, members, providers and others. As well as this, you will have good organisational skills and ability to manage own workload.

Interested? Want to find out more? Then please contact Jack Green on 01792 365104 or email [email protected] where you will be met with a friendly and professional service to help you proceed your application.

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